All of your staff was 10/10
Villa Malee absolutely lived up to our expectations, we loved every single minute.
I'll make sure to jump on Trip Advisor and give you guys a great review. There was no areas within the villa that could have been improved, your customer service from all of your staff was 10/10 (especially Muay who was our live in maid while we were visiting).
The entire team, especially Muay, was helpful, attentive and kind. We didn't have a single communication issue and every one of us loved our interactions with all of your staff. I've been to Thailand a few times, but for most of the group, this was their first overseas experience and it definitely left a great impression.
The service was so good, to the point that I'd be up early in the morning and make a cup of tea, I'd put the spoon in the sink and before I could blink it was somehow magically cleaned and put away. The esky was stocked for us every single day, the beers were cold, the pool was always clean and and water was always available.
Breakfast, every single day, was incredible. We always had enough food, and it was always bang on time. Both the dinners we had the girls prepare in the villa was some of the best Thai food we have ever tasted. (Also your menus are awesome and have HEAPS of options, the hardest part of our trip was deciding what we were going to eat!) Muay and Mon were respectful, always available, calling us taxis and helping organise our activities. I can't fault either of them, and when we return we would love them to take care of us again!
Our towels and bathrooms were refreshed every day, I honestly don't even know when they did it, they didn't interrupt our activities once. It was like everything was silently and magically cleaned without us noticing.
The villa manager, Noi, checked in on us a couple of times to make sure everything was to our satisfaction. We could text her on whats app at any hour of the day and she handled all our queries very quickly and always got us a great result (and great prices) on tours, spa treatments and massages.
We couldn't have asked for, or dreamt of, a better customer service, the entire team needs a big pat on the back, they were absolutely wonderful and we are already talking about dates to return to the villa next year.Thank you very much for having us, we will be back!
May 2018